Nica Ceramica will replace an item if it arrives broken due to shipping. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, you will receive full credit that may be applied within one year to any other Nica Ceramica item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.